Private client bookings

From 1st July 2025 our private fee rate is $198 per hour for all services (inclusive of non-face-to-face-time). If you require a home or community visit, travel charges will also apply. Travel charges will be discussed with you at the time of your booking.

Initial appointments are 1 hour in length (inclusive of non-face-to-face-time)

Review appointments are 30 minutes in length (inclusive of non-face-to-face-time)

We request a minimum of 48 hours notice if you are cancelling an appointment. This creates the opportunity for others who are waiting for services to be offered an appointment. 

If you cancel your appointment within 48 hours of the scheduled appointment time or fail to attend your appointment without providing any notice, the full fee for your appointment will be charged to you. This includes any agreed travel charges.

Payment will be required within 7 days of your appointment. Direct bank transfer is preferred, however payments can be made by credit card (VISA/Mastercard) or PayPal. Invoices will be issued to you after each session.

Please get in touch to learn more about our NDIS pricing arrangements. We are able to provide services under ‘Improved Daily Living’ and ‘Improved Health and Wellbeing’ line items for participants who are self-managed or plan-managed.  (Note, we work in accordance with NDIS standards, code of conduct and pricing arrangements).

A minimum of 48 hours notice is required if you are cancelling an appointment. This creates the opportunity for others who are waiting for services to be offered an appointment. 

If you cancel your appointment within 48 hours of the scheduled appointment time or fail to attend your appointment without providing any notice, the full fee for your appointment will be charged to you. This includes any agreed travel charges. 

For clients receiving services via telehealth, we will wait a reasonable time on the call and make reasonable efforts to contact you if you have not attend the session. We will provide information to you about our process for telehealth appointments. If you fail to attend your scheduled telehealth appointment, or do not attend within an agreed time, full charges will apply.

Our service agreement with you outlines the activities that we do and do not charge you for whilst working under your NDIS plan.  A service agreement will be provided to you once you enquire about our services via our 'request for services' form (see the link above to access this form).

Payment will be required within 7 days of your appointment. This payment term also applies if you use a plan manager to assist you to manage your NDIS plan. Please check with your plan manager about their usual payment processing times to ensure this can be met. Direct bank transfer is preferred, however payments can be made by credit card (VISA/Mastercard) or PayPal. Invoices will be issued to you after each session.

See more about our NDIS services on our Client Services page or NDIS Information page.

We are a registered provider with all major health funds. Depending on your level of extras cover, you may be able to claim a rebate through your health fund. Rebates may vary depending upon your policy, so it is advised to contact your private health provider before making an appointment to determine any rebates you may be eligible for. You will be required to pay upfront in full and claim services back via your health fund.

At this time, we are unable to accept Medicare referrals for services.